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Manages hotel revenue data, maintains historical and statistical records, prepares recurring reports, analyzes demand and pricing trends, researches competitors, and identifies revenue opportunities. The role also provides administrative and guest support to help the resort’s revenue management team operate effectively.

Manage the hotel’s HR operations, including recruitment, training, compensation, benefits, labor relations, compliance, safety, performance management, employee engagement, HR systems, reporting, and unemployment claims. Supervise, coach, and develop HR team members while ensuring compliance with company policies and employment regulations. The role requires union labor management and labor relations experience, confidentiality, and proficiency with Microsoft Office.

Provides administrative and operational support for hotel sales, including data entry, invoice distribution, Salesforce tracking, documentation, reporting, lead research, account qualification, discovery calls, and proposal preparation. Collaborates with sales teams, customers, and hotel partners to identify opportunities and deliver tailored solutions. Also assists with customer engagement activities, special projects, meetings, and conferences.

Performs accounts payable, accounts receivable, payroll, and general accounting duties for hotel financial operations. Responsibilities include resolving accounting inquiries and disputes, assisting with monthly reporting and month-end close, maintaining internal financial controls, communicating financial results, and collaborating with finance and corporate departments. The position works on-site Monday through Friday from 8:00 a.m. to 5:00 p.m.

Supports hotel sales operations through administrative tasks, Salesforce tracking, invoicing, recordkeeping, proposals, contracts, reporting, lead research, qualification, discovery calls, and customer relationship development. Assists with special projects, events, meetings, and conferences while helping generate new business and maintain a qualified sales pipeline.

Oversee hotel accounting operations, including general ledger reconciliation, financial reporting, month-end close, forecasting, budgeting, inventory cost control, payroll processing, deposits, and transaction records. Supervise, coach, and develop accounting team members while ensuring financial accuracy, compliance, and operational efficiency.

Supports the sales organization by assigning incoming leads, maintaining accurate sales data, creating and distributing reports, and coordinating sales operations. The role analyzes information to support decision-making, identifies process improvements, and ensures leads reach the appropriate sales managers based on market segment, account ownership, geography, and business needs.

Leads hotel group sales by generating new business, managing client relationships and the full sales cycle, negotiating contracts, developing revenue strategies, analyzing performance, coordinating service delivery, and coaching sales team members.

Provides administrative support to the Food & Beverage Team, including word processing, data entry, filing, copying, phone and email communication, correspondence, guest interactions, travel arrangements, and special projects.

Leads business travel sales for Hilton San Francisco Union Square by developing strategic sales plans, growing corporate and local negotiated-rate business, managing luxury consortia partnerships, retaining key accounts, cultivating local market relationships, and directing targeted marketing efforts to increase revenue and market share.