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Performs accounts receivable, accounts payable, payroll, and general accounting tasks for hotel financial operations. Researches and resolves financial questions and disputes, supports monthly reporting and month-end activities, maintains internal controls, communicates financial results, and collaborates with finance and corporate teams. Requires organization, confidentiality, accountability, problem-solving, communication skills, and at least one year of customer service experience.

Oversee hotel finance operations, including general ledger reconciliation, financial reporting, month-end close, forecasting, variance analysis, budgeting, inventory and expense control, payroll processing, deposits, and financial recordkeeping. Supervise, coach, and develop finance team members while ensuring accuracy, compliance, and effective financial controls.

Supports hotel procurement and inventory operations by receiving deliveries, verifying products against purchase orders and invoices, fulfilling department requisitions, processing invoices, maintaining stock levels, conducting inventories, and reporting shortages or discrepancies.

Leads internal and corporate projects for Hilton’s Customer Excellence team, managing project plans, approvals, trackers, timelines, risks, status communications, and deliverables. Partners across teams to assess needs, optimize processes, document outcomes, and resolve conflicts. The role also analyzes data, supports process studies, develops change strategies, and coordinates stakeholders, contractors, and vendors. Requires project or process management experience and proficiency with project-management and productivity tools.

Provides administrative support for hotel department operations, including word processing, data entry, filing, copying, telephone and email communications, correspondence, guest interactions, manager travel bookings, and special projects. The role requires professionalism, responsiveness, organization, integrity, teamwork, accountability, and a strong hospitality orientation.

Coordinates hotel HR operations, including onboarding, new-hire orientation, employee engagement programs, benefits, training, compliance, safety, performance management, employment data maintenance, reporting, unemployment claims, and certification tracking. Serves as a primary contact for team members, managers, and the Human Resources team while supporting employee relations and workplace recognition initiatives.

Manage hotel-wide HR operations for more than 650 team members, including training and development, leave administration, workplace investigations, HRIS management, employee engagement, labor relations, benefits, compliance, recruitment, performance management, and disciplinary processes. Supervise and mentor HR team members while partnering with hotel leadership to support a diverse, high-performing workforce.

Leads Hilton Hawaiian Village sales and marketing strategy across group, catering, business transient, and leisure segments. Owns revenue performance, commercial planning, pricing and business mix optimization, marketing and digital campaigns, public relations, brand alignment, and performance analysis. Recruits and develops a high-performing team while partnering with property and regional leadership to achieve profitability and demand-generation goals.

Provides front-office and administrative support for the hotel’s HR department. Responsibilities include welcoming guests, applicants, and team members; processing HR paperwork and personnel records; managing calls, email, mail, meetings, and travel arrangements; and supporting HR programs, presentations, research, and special projects while maintaining compliance with employment laws.

Lead talent and workforce planning across the Americas by developing talent reviews, succession plans, leadership pipelines, dashboards, analytics, forecasts, and executive reporting. Partner with senior leaders and HR teams to translate workforce data into actionable recommendations, support talent calibration and development programs, and establish consistent talent reporting and governance practices across a complex, multi-site organization.