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Designs, configures, tests, documents, and maintains business systems supporting energy efficiency programs. Translates business requirements into system workflows, integrations, and configured behavior; analyzes issues, coordinates QA/UAT, manages system changes, and partners with developers and stakeholders to ensure reliable production solutions.

Leads workforce planning, staffing allocation, utilization monitoring, recruiting, onboarding, employee performance management, coaching, career development, succession planning, and talent analytics. Partners with program and business leaders to align workforce capacity, employee growth, and organizational capabilities with client delivery priorities.

Operationally lead workforce planning and people management by forecasting staffing needs, allocating resources, monitoring utilization, supporting recruiting and onboarding, coaching employees, managing performance, identifying skill gaps, and coordinating development and succession planning. Partner with program and business leaders to align workforce capacity, employee growth, and organizational capability with client delivery objectives.

Lead enterprise workforce strategy and resource planning to ensure right staffing, skills, and capacity for client delivery and growth. Forecast demand, manage utilization, build executive dashboards, identify skill gaps, partner with leaders on staffing priorities, and establish scalable workforce planning processes and continuous improvement initiatives.