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Lead Frontier's end-to-end customer experience strategy across digital, airport, inflight, and post-travel touchpoints. Drive CX transformation through journey mapping, CX platforms, AI-enabled personalization, cross-functional alignment, NPS and operational data analysis, IROPs planning, training, vendor and budget management to improve consistency, satisfaction, and customer value.

Manage Inflight Dependability policy for flight attendants: monitor attendance and turnover, conduct investigations, administer discipline and corrective action, support grievance/arbitration and unemployment hearings, train and coach staff, analyze attendance metrics and produce reports, coordinate with Payroll and HR, update schedules, support special projects and provide supervisory backup.

Lead the FP&A team to manage annual budgeting and ongoing forecasting, deliver financial analysis and investor metrics, partner with accounting and senior leadership on reporting, support capital planning, revenue optimization, cost control, and optimize budgeting/forecasting tools and reporting processes.

The Risk Manager leads the company's insurance strategy, manages claims, oversees financial instruments, and collaborates with senior leaders to enhance risk posture and resilience.

The Charter Manager promotes and sells charters, manages relationships with brokers, coordinates operations, develops business strategies, and ensures compliance with regulations.

Manage regional inflight services for a large Flight Attendant and supervisory team, overseeing operations, regulatory compliance, staffing, training, discipline, and performance. Coach supervisors, analyze operational reports, recommend corrective actions, participate in planning, and respond to operational anomalies to maintain safe, efficient inflight operations.

Design and apply operations research, forecasting, simulation, and statistical models to solve airline operational problems. Build and automate data pipelines, dashboards (Power BI/Tableau), and reports; analyze large datasets, present executive-ready recommendations, and partner with operational teams to improve reliability and efficiency.

Lead recurring and ad-hoc financial analyses across the company including budgeting, forecasting, cost reduction, capital allocation, fleet and labor planning, profitability and scenario modeling (IRR, NPV, payback). Identify revenue and cost opportunities, benchmark performance, improve processes, maintain financial planning software, and collaborate with finance leadership and operating partners to support decision-making.

The Senior Analyst is responsible for long-term network planning, analyzing demand forecasts, financial objectives, and macroeconomic factors to inform decision-making and strategy.