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Provide transactional and administrative customer support: handle inquiries via phone/chat/email/text, create and update support cases, process warranty and non‑warranty orders and exchanges, coordinate shipping and order issues, assist with website sales inquiries, and support departmental process improvements.

Manage assigned accounts and support corporate sales goals for Gentex products. Develop global sales strategies, prepare quotations and presentations, negotiate commercial terms, build customer relationships, support product development and trade shows, coordinate internal stakeholders, and represent customer needs to internal teams.

Develop Product Safety and Security controls, analyze requirements, document specifications, and collaborate with engineers while ensuring high-quality standards.