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Provides comprehensive administrative support to a senior leader in CAA’s Music and Comedy Touring Department. Responsibilities include managing phones, email, meetings, schedules, travel, expenses, presentations, correspondence, office tasks, stakeholder communications, confidential information, research, and special projects. The role requires anticipating executive needs, coordinating projects, maintaining industry knowledge, and operating effectively under pressure with changing priorities.

Leads CAA’s global training strategy, learning operations, and Workday LMS. Oversees compliance and AI literacy training, vendor partnerships, analytics, the Los Angeles learning facility, train-the-trainer programs, and a team of two. Partners with senior leaders to deliver scalable, measurable learning initiatives, manage change, improve learner experiences, and strengthen organizational capabilities across a global workforce.

Serve as senior travel subject-matter expert and escalation point for complex VIP and group travel. Optimize booking processes, drive traveler adoption of tools, manage vendor/TMC relationships, support meetings/events travel logistics, and lead travel policy implementation, training, and platform testing to improve traveler experience and operational efficiency.

Manage project cost controls: consolidate and maintain budgets and cash flows, review invoices and pay applications, track exposures and change orders, coordinate with clients, lenders, contractors, and lead budget and pay-app review meetings throughout pre-construction and construction phases.

Provides administrative and executive support to the Head of Legal Operations and Legal Operations Counsel. Responsibilities include managing calendars, calls, itineraries, expenses, filings, correspondence, legal research, documentation, document redlining, policy review, and coordination with attorneys and internal departments. The role requires discretion with confidential information, strong organization, initiative, attention to detail, and the ability to manage multiple priorities in an on-site, fast-paced Los Angeles office.

Drafts, reviews, redlines, negotiates, and distributes commercial, vendor, consulting, and operational agreements. Manages electronic signatures, document filing, agreement tracking databases, and high-volume correspondence. Provides guidance on contractual matters, supports legal operations and agency relations, collaborates with senior paralegals and executives, and handles multiple special projects while maintaining confidentiality, accuracy, and efficiency.

Lead data engineering work across migrations, pipelines, integrations, and APIs. Design, build, deploy, test, monitor, and support production data solutions while ensuring data quality, validation, and adherence to architectural standards in an agile continuous-delivery environment.

Lead and build a global Product Operations & Support function for CAA's business-critical platforms. Establish operating model, L1/L2 support, SLAs, incident and escalation processes, vendor management, reporting/dashboards, and readiness for launches. Drive cross-functional partnerships with Product and Engineering to reduce operational burden, translate user feedback into roadmap priorities, and continuously improve platform stability and user experience.

Lead a small agile team to design, build, and maintain high-quality single-page web applications. Write and review code, mentor developers, manage 2–3 direct reports, ensure performance and test coverage, and collaborate with product management to deliver features.

Manage day-to-day identity and access operations including provisioning/de-provisioning, access requests, entitlement management, access reviews, and IAM governance. Support automation, RBAC models, audit readiness, incident response, and cross-functional initiatives such as M&A integrations and system migrations to maintain secure, auditable access aligned with business needs.