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Tier 2 Help Desk Engineer providing advanced support for 300+ users, administering Microsoft 365/Entra ID/SharePoint/Teams/OneDrive, triaging with Jira Service Management, automating workflows, documenting SOPs, enforcing security/compliance, and driving continuous IT service improvements.

Manage and sustain enterprise network infrastructure including routing, switching, wireless, firewalls, ACLs, VPNs, and segmentation. Implement network security per STIGs/NIST/Zero Trust, support ICAM (Okta, Azure AD), monitor/logging systems, provide Tier III escalation, maintain documentation, and participate in on-call support and infrastructure deployments.

Lead the implementation and customization of Oracle Cloud SCM modules, provide troubleshooting support, and mentor junior team members while ensuring successful integration with other systems.

As an Oracle Cloud ERP Functional Specialist, you will implement and customize Oracle Cloud ERP modules, support troubleshooting, mentor junior staff, and ensure integration with other systems.

The Oracle Cloud Solutions Architect will lead technical solutions, collaborate across teams, train staff, support client implementations, and provide technical guidance on Oracle Cloud technologies.

Design and implement integrations using Oracle Integration Cloud, troubleshoot issues, and provide support and guidance to junior members.

Provide Tier‑1 support for Warfighting Acquisition University's online learning ecosystem: handle calls, emails, and tickets; resolve account, login, enrollment, and navigation issues; record interactions in a ticketing system; follow up to resolution; and maintain professional, empathetic communication.

Provide cloud and cybersecurity administration for federal systems: secure AWS/hybrid environments, integrate security into CI/CD/DevSecOps pipelines, manage STIG/RMF compliance and ATO sustainment, run vulnerability scans and remediation, implement SAST/DAST/SCA tooling, automate compliance and evidence collection, support incident response, and collaborate with development and cloud teams to maintain continuous monitoring and secure configurations.

Develop and maintain Java-based applications and APIs within DevSecOps CI/CD pipelines. Support cloud provisioning and monitoring, collaborate with DevSecOps, QA, and Cloud teams, participate in Agile ceremonies, troubleshoot defects, and contribute to automated testing, documentation, and system modernization.

Design, develop, and execute system, integration, and regression tests; implement automated tests and secure CI/CD pipelines; embed security scanning and compliance (STIGs, RMF); validate APIs, integrations, performance, and data integrity across classified/unclassified cloud environments; track defects and support Agile delivery.