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Develop and manage customer relationships, identify business challenges, and sell tailored technology solutions. Collaborate with engineering teams, manufacturers, and distributors to present technically valid proposals, ROI analyses, and solution designs. Maintain customer satisfaction, learn new products, support business development, and contribute to sales growth across Eastern and Central Washington.

Coordinates cybersecurity projects from kickoff through closeout, tracking scope, budgets, schedules, deliverables, invoices, risks, customer satisfaction, and change orders. Maintains project records in ConnectWise Manage, facilitates stakeholder communication, supports contract administration and quality control, and conducts project reviews. The role collaborates with cybersecurity, engineering, sales, service delivery, and regional teams to ensure consistent, customer-focused project delivery.

Manages enterprise networking projects from setup through closeout, coordinating architects, engineers, clients, subcontractors, and internal stakeholders. Responsibilities include project planning, scheduling, budgets, scopes, risks, dependencies, deliverables, status reporting, change control, documentation, invoicing, and post-project reviews. The role supports Statements of Work, client onboarding, project tracking, and consistent technical service delivery across multiple client environments.

Plans and analyzes engineering workforce capacity, demand, utilization, skills, certifications, and readiness. Coordinates resource allocation recommendations, identifies staffing and skill gaps, develops forecasts and reporting, and improves workforce planning processes. Partners with engineering, sales, project management, service delivery, and leadership teams to support hiring, training, cross-functional development, and customer delivery decisions without directly managing personnel or project schedules.

Supports Finance through process improvement, requirements gathering, ERP and business application enhancements, process documentation, testing, troubleshooting, stakeholder coordination, user adoption, and training. The role partners with Finance leadership, business teams, consultants, and systems integrators to improve accounting, budgeting, forecasting, procurement, reporting, and related workflows. It represents Finance business needs during solution delivery and helps validate and implement changes.

Leads customer-facing AI pre-sales engagements and designs tailored enterprise AI architectures. Advises executive stakeholders on AI strategy, ROI, governance, secure LLM integration, RAG, cloud deployment, networking, datacenter infrastructure, and conversational or agentic AI. Partners with sales, engineering, and technical domain teams to evolve AI offerings, guide digital transformation, and promote scalable, ethical, high-performance deployments.

Supports Account Managers throughout the sales and order fulfillment lifecycle. Responsibilities include preparing quotes, maintaining customer and opportunity records, processing orders, tracking shipments, coordinating with vendors and distributors, supporting RMA resolution, and communicating with customers and partners. The role also assists with pricing, promotions, documentation, and cross-functional coordination with finance, procurement, operations, and logistics teams.

Review, draft, and negotiate vendor, customer, and lease contracts (NDAs, MSAs, SOWs). Mitigate contractual risk, maintain templates, support stakeholders across sales, operations, and finance, and improve contract management processes.

Operate and optimize multi-tenant Microsoft Azure environments using Azure Lighthouse; monitor health, security, and cost; automate with PowerShell and IaC (Terraform/Bicep); manage incidents, changes, backups/DR, and governance; produce monitoring, FinOps, and operational documentation and handoffs.

The Principal Engineer will design, implement, and support enterprise networking solutions, manage client relationships, and oversee project execution while maintaining technical certifications.