Top Tech Jobs & Startup Jobs

Leads customer support supervisors and manages day-to-day customer experience operations. Responsibilities include hiring, coaching, performance management, scheduling, quality assurance, KPI delivery, customer retention initiatives, CRM improvements, data analysis, reporting, and cross-functional collaboration with management, marketing, product, and business systems teams.

Develops and deploys Power BI reports and dashboards using Microsoft Fabric, SQL Server, and Synapse Analytics. Creates advanced DAX calculations, data models, visualizations, KPIs, and row-level security. The role supports data governance, change control, Fabric capacity optimization, troubleshooting, and data-driven storytelling. It also presents findings to executive stakeholders, collaborates with data engineering teams, and provides off-hours support through an on-call rotation.

Manages regional sales and customer service operations by recruiting, training, coaching, and evaluating part-time territory managers. Oversees customer installations, training, acquisitions, retention, compliance, inventory, territory assignments, reporting, and quota attainment. The role is remote, requires extensive regional travel, and supports ClearCaptions’ captioning technology customers, primarily seniors and individuals with hearing loss.

Supervises and develops a team of 12–15 Technical Resolution Specialists through coaching, training, performance management, and talent development. Ensures SLA adherence, policy compliance, and effective technical issue resolution while analyzing performance trends and improving customer experience. Uses ITIL-based processes to manage incident intake and resolution, partners cross-functionally, maintains team records, and provides hands-on troubleshooting and leadership support.

Leads enterprise strategy planning and execution across business and technology teams. Responsibilities include prioritizing strategic roadmaps and portfolios, managing budgets and vendors, tracking KPIs, overseeing cross-functional initiatives, preparing executive and board reporting, managing risks and milestones, and supporting agile transformation. The role requires extensive corporate strategy experience, financial modeling, executive communication, and the ability to deliver complex enterprise-wide programs.

Leads enterprise-wide strategic planning and execution across business and technology teams. Develops strategy roadmaps, prioritizes portfolios, manages budgets and capital allocation, tracks KPIs, oversees vendors and strategic initiatives, and delivers executive and board reporting. Partners with finance, product, operations, and PMO teams to align resources, manage risks, support agile transformation, and deliver measurable business outcomes.

Leads enterprise strategic planning and execution across business and technology teams. Responsibilities include defining strategy roadmaps, prioritizing portfolios, managing budgets and capital allocation, tracking KPIs, overseeing vendors and strategic initiatives, preparing executive and board reporting, managing risks, and driving cross-functional alignment and agile transformation.

Leads DevOps and 24/7 SRE teams supporting a highly available, AWS-based real-time communications platform. Oversees cloud infrastructure, automation, observability, incident response, telecom reliability, security, disaster recovery, and continuous improvement. The role manages SIP, VoIP, PSTN, carrier interconnects, routing, and media quality while developing engineers, improving service-level objectives, reducing incidents and recovery times, and aligning technology operations with business goals.

The Data Analyst delivers dashboards, reporting, advanced statistical analyses, forecasting, experimentation, and actionable recommendations for business leaders. The role analyzes cross-functional data, conducts root-cause investigations, supports KPI and performance optimization, and partners with Data Engineering and Reporting teams on automation, metric definitions, data pipelines, and documentation. It also promotes data literacy, ensures data privacy compliance, and communicates insights to technical and non-technical stakeholders.

Manage regional sales and service operations by recruiting, training, coaching, and evaluating part-time territory training and sales managers. Drive customer acquisition, retention, quota attainment, installations, product training, compliance, inventory management, territory planning, and performance reporting. The role is remote, requires Salesforce and technical installation knowledge, and involves travel of up to 50% within an assigned region and nationally.