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The Front Desk Receptionist greets patients and clients, directing calls and providing customer service, while maintaining the front office area and ensuring a pleasant experience for visitors.

Develops and executes patient-focused marketing campaigns to recruit and retain clinical trial participants. Manages social media and website content, creates collateral, supports events and community outreach, conducts market research, tracks campaign performance, and ensures regulatory compliance. Collaborates with site teams and vendors and produces analytics and reports to optimize recruitment.

Greet patients and visitors, answer and direct phone calls, provide customer service, maintain front office tasks (printing, scanning, faxing), organize the lobby, assist with secretarial duties, and perform other assigned administrative responsibilities to ensure a professional patient experience.

Greet and check in/out patients, answer and direct phone calls, maintain front office/lobby, perform secretarial tasks (printing, scanning, fax), process patient payments via Clinical Conductor, and ensure adherence to FDA/ICH/GCP/SOPs. Provide friendly customer service, support site operations, and perform other duties as assigned. On-site role with light physical requirements.