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Provides administrative and strategic HR support to site operations and business leaders. Administers compensation, benefits, leave, disciplinary, performance, and talent programs; advises on HR policies, employment law, and compliance; supports recruiting, staffing, onboarding, benefits enrollment, payroll inquiries, orientation, training, employee engagement, retention, and HR projects.

Administer and maintain Salesforce and related SaaS applications, including configuration, integrations, user provisioning, data governance, reporting, testing, and end-user support. Translate business requirements into scalable system solutions, resolve tickets within SLAs, support data migrations and acquired-system integrations, and participate in upgrades and implementations.

Supports strategic initiatives, operational projects, and client RFPs by analyzing financials, markets, competitors, business processes, and potential partners. Prepares business and strategic reviews, metrics, meeting materials, and presentations for senior leadership and global audiences. The role requires strong analytical, project management, negotiation, relationship management, and communication skills, along with willingness to travel up to 50%, including internationally.

Three-month HR internship supporting HR policies, compliance documentation, HRIS workflows and data entry, employee communications, reporting, research, process improvement, and administrative projects. The intern will collaborate with HR leaders and business partners, maintain confidential employee information, and assist with documentation and special initiatives. Bilingual English and Spanish communication skills are required, along with proficiency in Microsoft Office and the ability to work onsite in Waltham, Massachusetts.

Executes and optimizes SEO strategies to increase organic visibility, qualified traffic, leads, and business growth. Responsibilities include keyword and competitor research, technical SEO audits, content and internal-link optimization, AEO and GEO, structured data, performance reporting, and collaboration with web, content, analytics, and product marketing teams. The role uses GA4, Google Search Console, Looker Studio, SEO platforms, AI tools, and automation to improve search performance.

Manages client shipment support by tracking deliveries, monitoring aging items, resolving exceptions, scheduling appointments, communicating with carriers, maintaining documentation, and updating logistics systems. The role also handles shipment discrepancies, returns, reconsignments, order and inventory updates, case documentation, status reporting, and escalations while following client routing guides and SOPs.

Processes manual credit card payments and credit-held orders, maintains accurate customer account records, resolves billing discrepancies, investigates claims, and performs daily credit card reporting. The role responds to customer inquiries, recommends collection actions, documents write-offs, ensures PCI compliance, and escalates complex issues. It requires strong communication, organization, analytical skills, intermediate Excel and Outlook proficiency, and availability during standard weekday business hours.

Manage global key accounts in a 3PL/warehousing environment, ensuring service levels, driving issue resolution, coordinating change requests and projects, overseeing reporting, invoicing, P&L, and leading a local team of 9–12.

Own end-to-end client RFPs for custom supply chain solutions. Lead cross-functional SMEs across logistics engineering, operations, account management, transportation, business development, and IT. Translate client needs into functional requirements, design solutions, develop cost calculations and pricing, prepare presentations and investment proposals, support data analytics, and manage deadlines and stakeholder communication with senior leadership and global solution design teams.

Provides financial planning and analysis for business teams, including budgeting, forecasting, P&L review, cost allocation, inventory consumption monitoring, and financial modeling. Develops management and client reports, analyzes global programs and performance data, evaluates pricing and cost implications, supports monthly close, and improves financial controls and processes. Uses SAP and Excel to identify data issues, allocate costs, and communicate insights through reports and dashboards.