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Lead local HR operations and strategy including recruiting, talent management, HRIS implementation and reporting, benefits, compensation, payroll oversight, performance management, compliance with labor and data protection laws, and advising site leadership. Manage HR team, contingent labor relationships, and collaborate with IT and legal to mitigate HR risks.

Manage daily reverse logistics and value-added warehouse operations including returns processing, inspection, refurbishment, kitting, repackaging, and SKU transformation. Drive operational excellence, safety, inventory accuracy, KPI performance, workforce management (UKG), continuous improvement, customer program delivery, and training of supervisors and associates while supporting QMS and audits.

Lead and manage a global key account, ensuring service levels across multiple business lines. Coordinate change requests and projects, monitor volumes and reporting, handle client inquiries, drive issue resolution, manage invoicing and payments, oversee P&L and financial forecasting, and lead a local team of 9–12 members while coordinating with global teams.