Contact customers via inbound/outbound calls to resolve account balances, set up payment arrangements, follow compliance and call structure, update account records, escalate issues, and meet assigned goals while providing professional, patient-focused service.

Make outbound and inbound calls to assist customers in resolving account balances and setting up payment arrangements. Update account records, use available tools, adhere to compliance and company policies, escalate issues when needed, meet performance goals, and participate in provided training.

Make inbound and outbound calls to help customers resolve account balances, set up payment arrangements, update account records, follow compliance and call structure, escalate issues, meet goals, and collaborate with team. Training provided; prior collections experience preferred but not required.