Top Tech Jobs & Startup Jobs

Own process design and change across claims operations, including before-and-after workflows, SOP governance, readiness standards, training, communications, and post-launch verification. Maintain an auditable SOP library, coordinate cross-functional changes, track metrics, assess adoption, and use feedback to improve future rollouts. Partner with claims leadership, Product, Technology, and Learning & Development to ensure process changes are documented, implemented, taught, and sustained.

Manages a team of claims adjusters across multiple lines of business, ensuring quality, regulatory compliance, accurate reserving, contractual service levels, and client satisfaction. Oversees claim intake, investigation, evaluation, settlement, recovery, fraud mitigation, performance management, hiring, and training. Analyzes claims data to identify trends and improve processes, handles escalations, collaborates with internal teams, and presents reports and loss-mitigation recommendations to clients.

Owns end-to-end product launch execution, including readiness standards, launch calendars, pilot design, training, communications, adoption metrics, reporting, feedback collection, and rollout stabilization. Partners with Product, Technology, Claims Operations, Data, and Learning & Development to ensure releases are adopted and operational changes are measured effectively.

Designs and maintains production data pipelines, models claims and operational data, and improves reliability through testing, monitoring, and alerting. Owns workflow troubleshooting, backfills, performance optimization, documentation, access controls, and CI/CD practices. Partners with business and technical teams to define requirements and deliver trusted datasets using SQL, Python, cloud data warehouses, and orchestration tools.

Lead Reserv’s gig-economy claims organization supporting commercial auto programs for rideshare, delivery, transportation network, and other platform clients. Responsibilities include setting strategy, managing staffing and performance, enforcing compliant claims procedures, overseeing complex litigation and coverage matters, improving operational efficiency through automation, ensuring audit and reporting readiness, and developing claims talent. The role also partners with clients, Product, Engineering, and global claims teams to improve technology, service delivery, regulatory compliance, and financial outcomes.

Lead a team handling complex US and UK insurance complaints, personally investigate escalated motor and property disputes, manage regulatory referrals, conduct root-cause analysis, maintain audit-ready complaint processes, and partner with Claims, Product, Engineering, QA, and Compliance to improve systems and outcomes.

Manage multiple teams of claims leaders and adjusters handling general liability claims. Oversee complex losses, coverage evaluation, investigations, settlements, litigation, compliance, quality audits, performance management, training, and client relationships. Analyze claims data to improve processes and outcomes, prepare client reports, and collaborate with internal and external stakeholders on escalated issues.

Leads strategy, development, and lifecycle management for data-centric insurance products. Responsibilities include gathering customer insights, defining product roadmaps, prioritizing requirements, managing Agile backlogs, partnering with engineering and data science, launching features, developing pricing and positioning, and optimizing product performance to improve operational efficiency and customer value.

Build and deploy production-ready backend software using Ruby or Python. Design APIs, model data, optimize performance, apply security best practices, and contribute to reliable product experiences. Collaborate cross-functionally while supporting front-end development, infrastructure tasks, security fixes, and CI/CD optimization as needed.

Conduct hypothesis-driven analyses across claims portfolios, develop heuristic and predictive models, build scalable software tools, and communicate insights to technical and nontechnical stakeholders. The role collaborates with customer-facing, product, design, and sales teams; mentors junior data scientists; performs rigorous experiments; and continuously deploys maintainable, tested code to improve claims outcomes.