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Create and maintain developer-facing documentation and educational content (setup guides, tutorials, SDK material, primers, how-tos). Collaborate with engineers and customer-facing teams to identify gaps, keep docs current with releases, and design information architecture to help engineers adopt DST and PBT workflows.

Design, build, and operate core platform systems including storage layers, data pipelines, and scalable APIs. Contribute to the Pangolin database, implement data access and authorization primitives, own reliability and on-call duties, identify and resolve performance bottlenecks, and mentor engineers.

Design, build, and evolve Pangolin, a bespoke streaming analytics database handling terabytes daily. Collaborate with internal customers and the infrastructure team to prioritize features, improve performance and reliability, write design docs, and drive the long-term technical direction of the system.

Lead and scale customer operations across pre-sales, onboarding, customer success, support, renewals, and account management. Own processes, tooling, analytics, forecasting, customer health, and lifecycle programs. Partner with Sales, Product, Engineering, Finance, and execs to drive retention, operational efficiency, and scalable growth. Build and mentor teams, improve systems and reporting, and establish renewal and escalation processes for a high-growth SaaS business.

Lead end-to-end enterprise sales for developer tools into FinTech/Wall Street accounts. Own a book of business, drive pipeline and closes, engage technical and executive stakeholders, influence product, mentor AEs, partner with marketing, and support customer adoption and ROI messaging. Occasional travel required.

The Senior Account Executive will manage enterprise sales cycles, engage with technical customers, mentor new executives, and refine sales processes.

As a Solutions Engineer, you will demonstrate product value, support onboarding, conduct workshops, find bugs in software, and provide customer guidance.

Serve as a transactional lawyer supporting sales and commercial operations: draft, review, and negotiate SaaS, partnership, and vendor agreements; advise on risk allocation and negotiation strategy; maintain templates and playbooks; support escalations on high-impact deals; partner with cross-functional teams; spot negotiation trends and train business partners.