The Solutions Specialist at Axxys Technologies provides specialized support for key technology categories such as virtualization, cloud, networking, and security. The role involves handling escalated issues, researching solutions, coordinating with internal teams and clients, and documenting root causes for future reference. Collaboration with Solutions Experts and partners is essential for resolving high-priority issues effectively.

The NOC Technician supports the technical services team by managing and developing the remote monitoring and management (RMM) tool. Responsibilities include training, documentation, monitoring tickets, automating processes, and ensuring tool security and integrity.

The Support Specialist serves as a client-facing support representative, handling initial evaluation and resolution of customer service requests. They monitor the remote service board using a PSA tool, work towards quick issue resolution, and collaborate with the Operations group for ticket prioritization and escalations, ensuring responsive support even during after-hours on-call rotations.