Own customer relationships across Silo’s ERP and agricultural labor platforms, driving adoption, renewals, pricing, upsells, and business reviews. Resolve 30–40% of customer issues through root-cause diagnosis, workarounds, and appropriate escalation. Partner with Implementation, Product, and Engineering, maintain internal processes, adapt training materials, and communicate technical issues clearly to nontechnical users. Responsibilities and account complexity vary from entry-level CSM I through Senior CSM.