Manage and retain client accounts by handling inbound requests in Salesforce, negotiating renewals and pricing, resolving issues, selling upgrades, and meeting retention and performance goals. Provide personalized customer solutions, maintain accurate account data, and proactively contact customers who request cancellations to preserve revenue.

Support month-end close and maintain the general ledger by posting journal entries, applying cash to invoices, reconciling intercompany items, preparing schedules for prepaids, fixed assets, leases and accruals, and assisting with audits, financial reporting, and process improvement initiatives.