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The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Sell NiCE Actimize enterprise solutions to financial services clients by building and maintaining C-level relationships, leading sales cycles, negotiating enterprise agreements, meeting annual quotas, and identifying opportunities driven by technology and AML requirements.

Lead presales technical discovery, demos, POCs and solution design for customer service automation and conversational AI. Craft RFI/RFP responses, drive proofs-of-value, track competitive landscape, and upskill teams to accelerate enterprise deals.

Sell NiCE CXone Mpower and related AI/contact-center solutions to enterprise and commercial accounts. Identify new opportunities, build strategic C-level relationships, negotiate enterprise agreements, meet annual quota, and coordinate cross-functional teams to implement solutions and expand market share.

As a Sales Development Representative, you'll generate new business opportunities, target strategic accounts, and collaborate with Account Executives through prospecting activities and sales interactions, aimed at exceeding quotas while preparing for future promotions.

Lead cross-functional initiatives to optimize post-sales operations (Customer Success, Support, Partners). Define processes, KPIs, and reporting (Power BI/Salesforce), manage renewal pipeline and forecasting, run operational cadences, perform churn/risk analysis, drive adoption via UAT and training, and present executive insights to improve renewals and revenue outcomes.

Lead client-facing AI program governance and delivery as PMO manager. Translate business objectives into AI roadmaps and OKRs, oversee AI/ML lifecycle, ensure data readiness, model validation, deployment, and responsible AI compliance. Manage PMO standards, portfolio prioritization, AI-augmented reporting, and lead executive communications while mentoring PMs, TPMs, and analysts.