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Serves as a trusted technical advisor for complex CXone customers from pre-go-live through ongoing adoption and optimization. Manages escalations, troubleshoots contact center environments, coordinates cross-functional resolution, delivers training and presentations, drives retention and customer satisfaction, maintains CRM records, and identifies improvement opportunities. Mentors other TAMs, shares technical best practices, supports process initiatives, and travels up to 25% for customer engagements.

The Account Executive will drive new business in Public Safety agencies, managing the sales cycle and building strong relationships with stakeholders across a seven-state territory.

Leads and develops a team of Sales Development Representatives responsible for generating qualified business opportunities. The role includes hiring, onboarding, coaching, performance management, pipeline strategy, metric reporting, CRM hygiene, and collaboration with Sales, Marketing, and Account Executives. The manager drives quota attainment, improves conversion rates, ensures effective targeting and territory alignment, and prepares SDRs for future career growth.

Leads strategic customer success for enterprise accounts, overseeing onboarding, adoption, optimization, renewals, and expansion. Builds executive relationships, conducts business reviews, develops success plans, and drives measurable value from NICE CXone, AI, automation, and analytics capabilities. Coordinates matrixed internal teams, resolves risks, supports account growth, and informs product innovation. Requires extensive SaaS or CCaaS customer success experience, NICE CXone or comparable platform expertise, enterprise account management, and executive communication skills.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Owns relationships with key contact center customers from implementation through ongoing adoption and success. Resolves complex technical and customer issues, coordinates with Support, Professional Services, Product Management, and Engineering, ensures SLA performance, and drives customer satisfaction, retention, expansion, and referenceability.

Own relationships with key contact center customers from implementation through ongoing success. Resolve complex technical issues, manage SLA-driven cases, advise customers on platform use, coordinate with Support, Professional Services, Product Management, and Engineering, and drive satisfaction, retention, product expansion, and customer referenceability.

Owns relationships with major contact center customers from implementation through long-term adoption. Resolves complex technical and customer issues, coordinates with support, professional services, product management, and engineering, and ensures SLA performance, satisfaction, retention, and referenceability. Advises customers on technology and business needs while expanding product usage.

Serves as a strategic customer success leader for enterprise accounts, driving adoption, customer health, retention, renewals, and value realization. Acts as a trusted executive advisor, coordinates cross-functional resources, manages escalations and SLAs, conducts business and technology reviews, and facilitates technical issue resolution. The role also mentors peers, improves processes, and supports strategic account planning. Requires occasional after-hours support and 20% travel to customer sites and company meetings.

Drive net-new business, pipeline growth, and revenue across public safety and 911 agencies in a multi-state territory. Own the full sales cycle, conduct consultative discovery, position solutions, navigate public-sector procurement, manage partners, respond to bids, and close complex opportunities. Build relationships with emergency communications leaders, procurement teams, IT stakeholders, and executives while collaborating with presales, product, marketing, legal, and services teams.