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Provide escalated remote and onsite technical support across multiple client environments. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Mentor junior technicians, document tickets and client systems in Autotask, maintain procedures, and communicate professionally with clients. The hybrid role requires flexibility among home, office, and client locations.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Provides remote and onsite technical support across multiple client environments. Responsibilities include resolving escalated issues, troubleshooting Windows, macOS, Microsoft 365, networking, servers, cloud systems, and applications; administering Windows Server, Hyper-V, firewalls, switches, and access points; documenting tickets and client systems; mentoring Level I technicians; and communicating professionally with clients. The hybrid role requires work from home, the Federal Way office, and client sites in the greater Seattle area.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot Windows/macOS, servers, networking and cloud services; administer Windows Server and Hyper-V; deploy SonicWall and Datto solutions; mentor Level I technicians; document tickets and procedures in Autotask; ensure professional client communication and maintain system documentation.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.