Own the full sales cycle for Lighthouse’s hospitality AI platform, from prospecting and territory planning through closing and expansion. Build self-sourced pipeline, maintain coverage, qualify opportunities using MEDDPICC, forecast accurately, conduct value-based sales conversations, and meet quotas. Develop hospitality expertise, leverage AI-enabled sales tools, identify account expansion opportunities, collaborate with Product, and represent Lighthouse at industry events.

Manage a portfolio of hotel accounts to drive retention, expansion, and product adoption. Lead onboarding, technical enablement, renewals, and escalations; monitor telemetry and usage to identify risks and upsell opportunities; coordinate with Sales, Support, Product, and Engineering; maintain CRM hygiene and reusable technical assets; deliver executive-level business reviews and measurable ROI reporting.

The Senior Support Operations Manager will support Lighthouse’s customer operations function for its hospitality AI platform. The posted description provides limited role-specific details, but indicates responsibility for customer operations within a rapidly scaling, customer-centric technology company. The role is full-time, hybrid, and based in Denver or Dallas.