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Implements, configures, modifies, and supports healthcare EDI file feeds and integrations. Manages secure SFTP connections, ensures HIPAA compliance and data integrity, gathers requirements from clients and vendors, and participates in testing and deployment. The role also maintains technical documentation, supports audits, troubleshoots issues, and collaborates with internal teams and external partners. Regular on-site attendance is required, with domestic travel up to 25%.

Implements PrismHR software for new customers and advises existing customers on platform and industry best practices. Owns customer relationships, analyzes business and technical requirements, documents workflows and functional designs, interprets project scopes, and manages multiple implementations. Collaborates with cross-functional Agile teams, designs customer processes, tracks project status, and delivers customer presentations. Requires expertise in PEO, ASO, staffing, payroll, benefits, and implementation software, with occasional domestic travel up to 25%.

Supports sales leaders and business consultants by designing and executing enablement programs aligned with go-to-market and revenue goals. Creates playbooks, messaging guides, battlecards, training materials, and objection-handling resources; supports product launches and campaigns; maintains content in Seismic; and partners with Sales, Marketing, Product, RevOps, and Customer Success. Measures program effectiveness through adoption, productivity, and revenue metrics while gathering field feedback and improving sales tools and processes.

Provides technical support and system administration across HR, payroll, tax, benefits, and client-facing platforms. Manages user access, permissions, workflows, dashboards, reports, data hygiene, troubleshooting, documentation, and user guides. Supports system security, confidentiality, cross-functional coordination, training, and knowledge transfer. The role requires regular onsite attendance and some domestic travel for meetings, client visits, conferences, and training.

Provides executive oversight of entertainment-focused system operations within a PEO environment. Leads support and system expert teams, manages escalations, testing, documentation, training, service levels, and operational risk. Partners with Technology, Product, Compliance, Legal, Client Services, and vendors to ensure reliable payroll, timekeeping, onboarding, and workforce management systems supporting complex entertainment workforce requirements.

Leads PrismHR’s post-sale HCM services organization across implementation, support, training, professional services, and customer success. Owns customer experience, operational metrics, scalability, retention, adoption, expansion, and service delivery performance. Partners with Product, Sales, Marketing, Marketplace, and integration teams to shape offerings and support growth. Builds and develops distributed teams, establishes operating discipline, drives process improvement, manages workforce planning, and represents customer needs at the executive level.

Leads customer implementations and consulting projects for PrismHR’s payroll, benefits, and HR software. Responsibilities include gathering and documenting requirements, advising customers on technical and industry best practices, managing multiple projects, maintaining project documentation, designing complex processes and merges, collaborating with cross-functional Agile teams, and delivering customer presentations. The role requires substantial PEO, ASO, staffing, payroll, and implementation software experience, along with strong communication, problem-solving, workflow documentation, and project management skills.

Provides front-line support to payroll software licensees through Salesforce, phone, and virtual meetings. Manages cases from intake through resolution, troubleshoots payroll, tax, ACH, billing, and application issues, documents findings, communicates proactively, escalates complex problems, and collaborates with internal teams. The role also contributes to process improvements, knowledge sharing, training, and team performance goals.

Supports sales and customer success teams by delivering customized PrismHR product demonstrations to SMB prospects and clients. Maintains demo environments, scripts, and content; prepares RFP responses; collaborates with Product Management, Marketing, and Sales; tracks market and competitor information; and presents product value in remote and onsite settings. Requires strong communication, problem-solving, relationship-building, and knowledge of HCM, payroll, benefits, recruitment, or time-and-attendance software.