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Serve as the senior technical voice in Binti’s sales process, leading technical discovery, solution architecture, security and integration discussions, and RFP responses for government prospects. Partner with sales, product, integrations, delivery, and security teams to shape technically feasible deals and ensure smooth implementation handoffs. Build reusable playbooks, reference architectures, demo resources, and AI-assisted response systems that scale across the sales organization. Travel up to 25% for customer engagements.

Lead strategy and execution for Binti's AI and core platform capabilities. Own roadmap, scale LLM-based tools (transcription, form pre-fill, case chat), partner with engineering and design, prototype rapidly with AI-native tools, conduct user research with social workers, and drive platform health and AI adoption metrics.

Build and support customer integrations with the Binti platform and APIs. Lead discovery, architecture, co-development, onboarding, debugging, and technical support with customer engineering teams. Collaborate on RESTful APIs, connectors, and integration tools; provide product feedback; assist cross-functional teams; and champion security and HIPAA compliance. The role requires strong software engineering, communication, consulting, project management, and customer partnership skills, with up to 50% travel.

As an Integrations Engineer at Binti, you'll design and deliver integrations, support customers, and mentor other engineers, focusing on architecture, performance optimization, and effective teamwork.

Own end-to-end renewal operations: track renewals, capture deal terms, coordinate with Contracts and Finance, execute contracts/invoices, maintain Salesforce and integrations, define CS playbooks, own health scoring and forecasting, and support CS reporting.

Own relationships for Binti's highest-complexity Enterprise accounts, lead Executive Business Reviews, resolve high-risk escalations, drive renewals and expansions, mentor other CSMs, develop playbooks and processes, and own customer success metrics including satisfaction, NPS, growth, and churn.

This role involves leading technical projects, optimizing software performance, mentoring engineers, and enhancing user experiences, with a focus on full stack development.

Drive the design vision for Binti's product suite, collaborate with product managers, create high-fidelity mockups, and improve design processes while ensuring accessibility standards are met.

As a Staff Full Stack Software Engineer at Binti, you will drive technical direction, lead infrastructure initiatives, and enhance engineering standards while collaborating with cross-functional teams to ensure the scalability and reliability of the software platform.