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HR generalist supporting employee relations, compliance, benefits administration, recruitment/onboarding, training, performance management, HRIS maintenance, and investigations. Partners with leaders on policy and employment law, conducts audits, coordinates vendors, and travels up to 50% to support multiple Northeast sites.

Lead the Customer Support Center for the Americas overseeing Customer Service, Technical Support, Escalations, and Service Excellence. Drive KPIs (CSAT, response/resolution times, backlog), build a Technical Support Center of Excellence, own CRM migration (IFS to Microsoft Dynamics 365), manage budgets, and resolve high-impact technical/customer issues.

Lead Customer Support Center for the Americas, overseeing Customer Service, Technical Support, Escalations, and Service Excellence. Improve KPIs (CSAT, response/resolution times, backlog), build support center of excellence, manage CRM migration (IFS to Dynamics 365), drive cross-functional improvements, handle high-impact escalations, and own budgeting and forecasting.

Lead Customer Support Center for the Americas, manage Customer Service, Technical Support, Escalations, and Service Excellence. Set and improve KPIs, build Technical Support CoE, own CRM transition to Dynamics 365, manage budgets, drive cross-functional improvements, and act as senior escalation for high-impact technical issues.

Lead the Americas Customer Support Center and teams (Customer Service, Technical Support, Escalations). Improve KPIs (CSAT, response/resolution time), build support center of excellence, manage CRM transition to Dynamics 365, own budgets and cross-functional partnerships, and act as senior escalation for high-impact technical issues.