Top Tech Jobs & Startup Jobs

Drive deep-dive analyses into customer experience (NPS, CSAT, CES), identify root causes, track system defects, partner cross-functionally, translate ambiguous problems into structured analyses, present data-driven recommendations, and support continuous improvement and large-scale initiatives.

Drive end-to-end design, delivery, and iteration of AI-enabled workflow automation. Partner with business and tech teams to discover processes, design solutions, build and validate automations, support deployment, monitor outcomes, and improve efficiency, accuracy, and controls.

The Senior Software Engineer will design, develop, and maintain high-performance microservices and APIs, utilizing agile methodologies and contributing to continuous integration and deployment processes.

Lead channel performance insights across partners to monitor SLAs, KPIs, and partner scorecards. Translate data into actionable recommendations, diagnose root causes, implement scalable process improvements, and drive cross-functional action plans. Build measurement frameworks, coach peers on analytical thinking, and ensure stakeholder alignment to protect brand health and improve customer experience and operational efficiency.

Lead a small-to-medium engineering team as a hands-on manager and player-coach. Drive architecture, CI/CD, TDD, paired programming, production ownership, technical direction, and collaboration with product stakeholders to deliver customer-facing microservices and meet performance and customer metrics.

Hands-on engineering manager leading small-to-medium teams to build and run customer-facing microservice applications. Drives architecture, CI/CD, paired programming, TDD, production ownership, mentoring, and cross-functional collaboration with product and stakeholders.

The Digital Product Manager will drive CRM capabilities, improve agent efficiency, manage the product roadmap, and work with global teams to enhance customer service and agent experiences.