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The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

The Strategic Account Executive will drive Annual Recurring Revenue by securing high-value customers, manage a robust sales pipeline, and collaborate with Customer Success for account expansion.

The Enterprise Account Executive will manage the full sales cycle for enterprise clients, focusing on cold outreach, closing deals, and expanding relationships using methodologies like MEDDPICC, primarily in the US market.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.

The Regional Director of Sales will lead and develop a Global Strategic Accounts team, driving revenue growth through enterprise accounts. Responsibilities include pipeline management, team recruitment, strategy refinement, and collaboration with marketing and customer success.

Create social-first videos for LinkedIn, TikTok, Instagram, and YouTube Shorts. Shoot and direct on-camera talent, edit platform-specific short-form content, add basic motion design, and contribute creative ideas to social campaigns and product launches.

The Solutions Consultant will drive customer onboarding and education programs, develop training strategies, create engaging content, and collaborate with internal teams to ensure customer success and product adoption.

The Solutions Architect will lead customer implementations, design architectures, partner with Sales, create playbooks, and advise stakeholders to drive adoption and business impact.

As Culture Editor, you will shape Synthesia's social presence, engage communities, manage content calendars, and analyze trends across multiple platforms.