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Lead and develop a team of scaled CSMs managing a $22M+ ARR portfolio. Build and run data-driven digital engagement and automation programs to drive adoption, retention, renewals, and expansion. Partner with Product, RevOps, and Enablement to design, test, and iterate scalable tech-touch solutions and report on retention, forecasting, and customer health.

Provide pragmatic legal advice across product lifecycle on AI, privacy, IP, security, open source, and marketing. Support commercialization, monitor evolving laws, draft playbooks, and help build privacy, security, and AI governance frameworks while partnering with Product, Engineering, R&D, and GTM teams.

Own global sales operations for Sales, Sales Development, and Sales Engineering. Lead forecasting, pipeline inspection, sales process architecture, territory and quota deployment, compensation design, SE coverage, and operational reporting. Partner with senior sales leaders and cross-functional GTM Engineering and Data teams, drive system adoption, and build AI-assisted workflows for deal inspection, risk flagging, enrichment, and forecast commentary. Manage a distributed team across US and European time zones.

Lead global post-sales operations across Customer Success, Professional Services, Support, and Moderation. Own renewal forecasting, health scoring, retention modeling, lifecycle processes, capacity planning, systems data quality, and AI-enabled workflows. Partner with Finance, GTM Engineering, Data, and senior post-sales leaders while managing and coaching a distributed operations team across North America and Europe.

Own operational excellence for cloud infrastructure: run incident management, improve reliability through automation, own a platform domain (e.g., Kubernetes, Temporal, observability), manage vendor and cost relationships, and deliver measurable reductions in incidents and costs within 12 months.

The Social Media Lead will oversee Synthesia's presence on social platforms, shape the company's voice on AI and creativity, and manage community engagement while tracking content performance.

Provides frontline customer support through email, chat, and social media; resolves product issues, escalates complex cases, maintains customer records in CRM systems, meets support KPIs, collaborates cross-functionally, and shares feedback to improve processes. Requires at least one year of technical support experience, strong communication, CRM proficiency, multitasking ability, and flexibility for shifts, weekends, and holidays.

The Order Management Specialist ensures efficient order processing and subscription management while supporting sales and finance teams in a SaaS company.

Provide commercial legal support for sales, partnerships, vendor purchases, and go-to-market teams. Draft, review, and negotiate service agreements, software licenses, DPAs, NDAs, and enterprise contracts; advise on IP, data privacy/security, AI terms, and regulatory matters; develop policies, playbooks, and processes; and deliver practical in-house legal guidance to balance business objectives and legal risk.

Manage full sales cycle for Mid Market accounts (100-1,000 employees): prospect, qualify using MEDDPICC, run demos, close deals, expand footprint across business units, and maintain pipeline in Salesforce.