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Drive strategic and operational initiatives with the executive team, build scalable business processes, define metrics and dashboards, solve ambiguous problems, and lead cross-functional execution. Own planning cadences and operating rhythms while providing data-driven recommendations across areas such as go-to-market, pricing, expansion, finance, and product. Use AI to accelerate analysis, research, and repeatable workflows.

Serve as the technical, strategic, and operational partner for customer API integrations: scope and deliver implementations, advise on UX/API design, manage cross-functional roadmaps, and influence product and commercial strategy to ensure successful launches.

Own commercial success for a portfolio of enterprise Gigs for Work accounts: drive NRR/ARR growth, manage renewals and expansions, track adoption and account health, maintain executive and operational relationships, surface product feedback and shape product roadmap, and run strategic business reviews.

The Customer Operations role focuses on ensuring seamless support operations for enterprise customers during onboarding, collaborating with various teams, creating training materials, and improving support processes.

Lead technical and commercial aspects of customer relationships from pre-sales discovery through implementation and go-live. Scope integrations, design API-based solutions and consumer journeys, run multiple high-stakes projects, shape product requirements, and build repeatable playbooks to drive adoption and commercial success for B2B2C customers.

Lead Gigs' brand refresh strategy, set creative direction, and deliver high-quality executions. Collaborate cross-functionally, manage agencies and freelancers, evolve brand governance, scale the design language, and create templates and systems to maintain cohesion and speed across all touchpoints.

Lead end-to-end analytics work: define core metrics, build reliable data models and pipelines, deliver dashboards and insights, and partner cross-functionally to drive product and business decisions. Mentor stakeholders, document data, and help scale analytics capabilities on an event-driven platform.

Drive top-of-funnel growth by qualifying inbound leads and prospecting outbound accounts. Become a product expert, use AI tools to research and personalize outreach, maintain HubSpot CRM, support deals and discovery, partner with marketing on campaigns, and contribute to GTM strategy and playbook development.

The Founder's Associate operates the Founder's Office, managing projects, data analysis, and cross-functional initiatives while supporting the co-founder directly for strategic growth.

Lead and build Gigs' end-to-end operational systems: launch partners from signed contract to live revenue, run company planning and business-review cadence, set cross-functional ops standards, and own BizOps including expansion, AI operations, and special projects. Drive processes, KPIs, SLAs, tooling conventions, and operational accountability across teams to scale execution and reduce founder involvement in day-to-day escalations.