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The Solutions Manager leads onboarding, project management, and implementation for enterprise customers, ensuring customer satisfaction and smooth product usage.

As a Senior Product Manager, you will drive product strategy in payment controls, focusing on vendor payments, risk management, and compliance. Collaborate with cross-functional teams to enhance payment systems and ensure secure transactions.

Lead onboarding and implementation for new enterprise customers, manage relationships and project activities, and improve post-sales processes.

Lead and grow the Online Storage team; own reliability, disaster recovery, and scalability for core storage systems (Aurora, ElastiCache/MemoryDB, DynamoDB, S3, OpenSearch). Set technical direction for unified search and permissions consolidation, run multi-cell scalability, partner with product teams as an internal platform, and ensure operational excellence including on-call, incident response, and observability.

Own end-to-end payments product design for scheduling, tracking, failure/retry flows and new payment rails. Shape product direction, run customer research, collaborate with PMs and engineers, design migrations, and participate in design reviews. Influence upcoming AI-driven features and ensure usable, trustworthy money-movement experiences at global scale.

Partner with sales and enterprise executives to quantify and present C-suite ROI cases. Build ROI models, conduct quantitative analysis and benchmarking, run working sessions with prospects, embed value into discovery, coach AEs on value-based selling, and supply reusable benchmarks and assets to support enterprise deal closures.

Lead end-to-end product design for Procure-to-Pay: workflows, approvals, transactions, disputes, and dashboards. Partner with PMs and engineers, run customer research, design AI-assisted agent experiences, and iterate on UX and visual details for enterprise procurement flows.

Lead and scale the NAMER Strategic enterprise sales segment for Global 2000 accounts. Own revenue performance, hire and develop multi-layered sales leadership, expand into new verticals, serve as executive sponsor on major accounts, drive forecast discipline and pipeline hygiene, and align cross-segment GTM strategy with internal partners.

Manage customer portfolio, driving success by advising on B2B purchasing, fostering engagement, and developing client relationships across various sectors.

The Customer Success Manager will oversee client relationships, ensure customer satisfaction, drive adoption of Zip's platform, and collaborate with internal teams to enhance customer success.