Top Tech Jobs & Startup Jobs

Lead end-to-end delivery of speech-enabled IVR and voice technical projects. Serve as primary client-facing lead, manage cross-functional teams, risks, dependencies, and delivery governance, and drive continuous improvement and backlog prioritization with product and technical leads.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.

Design and lead architecture for Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure designs; integrate CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; provide hands-on technical leadership, mentor teams, and drive the CX platform roadmap and innovation.

Lead design, delivery, and operational support for enterprise Unified Communications platforms (Webex Calling, Contact Center), SIP trunking, voice recording, trading turret systems, and E911. Own incident management, vendor escalation, CDR analysis, platform monitoring with Splunk, and stakeholder coordination. Provide weekend/off-hours support and improve documentation and knowledge sharing.

Lead delivery for a complex telecom transformation: translate technical designs into executable delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, track financials and schedules, facilitate stakeholder alignment, and support transition-to-operations.

Lead delivery of a complex telecom transformation by translating technical designs into structured delivery plans, coordinating architects/engineering teams and vendors, managing risks, dependencies, finances, and schedules, and ensuring smooth transition to operations while maintaining governance and stakeholder alignment.

Lead delivery of a complex telecom transformation from planning through execution. Translate technical designs into delivery plans, coordinate multi-domain teams and vendors, manage risks, schedules, budgets, and governance, and ensure smooth transition to operations with operational readiness and knowledge transfer.

Manage procurement oversight and compliance by reviewing contracts and payments, facilitating competitive bidding, maintaining vendor relationships, supporting a procurement competence center, and driving process improvements to optimize costs and supplier collaboration.

The Principal Genesys Cloud PS Consultant will lead the design and implementation of multi-channel customer experience solutions, providing technical consultancy and managing Genesys Cloud environments for enterprise clients.