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The Genesys Cloud Architect will design, develop, and oversee cloud contact center solutions, ensuring they align with business goals and maintain high performance and security standards. The role includes mentoring teams and integrating various platforms for seamless customer experiences.

The Senior Genesys Cloud PS Consultant will provide consultancy on Genesys solutions, design technical solutions, and lead contact center technology deployments, leveraging deep experience in multi-channel contact center environments.

Lead Omni Channel telephony projects from planning through delivery, coordinate systems integration and data architecture work, manage multiple concurrent initiatives, run status meetings, mitigate risks, maintain project documentation, and communicate progress to technical and business stakeholders while driving process improvements.

Lead the design and development of secure customer contact center solutions using AWS and GenAI technologies, integrating enterprise systems and enhancing user experience.

Lead and scale Managed Services as a P&L owner: define strategy, drive recurring revenue and profitability, build repeatable service models, standardize processes and automation, manage end-to-end customer lifecycle, and align commercial, sales, delivery, and finance functions to improve operational effectiveness and customer success.

Lead design and architecture of Genesys Cloud CX contact center solutions; translate business requirements into scalable, secure architectures; drive technical roadmap; oversee integrations (CRM, WFM, analytics); mentor teams and ensure security, compliance, and high availability.

Lead design and architecture of Genesys Cloud CX contact center solutions. Translate business needs into scalable, secure architectures; define technical roadmaps; integrate Genesys with CRM, WFM, analytics and third-party systems; ensure high availability, security, and performance; mentor engineering teams and drive adoption of best practices.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.

Lead enterprise application and CX modernization by defining cloud-native, API-first, microservices and event-driven architectures. Drive migration roadmaps, risk assessments, governance, and integrate legacy ESBs with modern platforms while mentoring engineering teams and influencing stakeholders.