Top Tech Jobs & Startup Jobs

Lead and oversee multiple concurrent technology programs: ensure profitable delivery, manage risks, stakeholders, finances, hiring, and global remote teams; drive customer success and program-level reporting.

Senior UC Engineer responsible for design, delivery, and operational health of enterprise Unified Communications platforms (Webex Calling, Contact Center, SIP trunks, voice recording, trading turret). Lead incident management and vendor escalation, monitor platforms with Splunk, manage CDRs, support E911 and Microsoft Teams, coordinate with carriers, and perform weekend/off-hours maintenance as required.

Lead design, delivery, and operational support of enterprise Unified Communications platforms (Webex Calling, Contact Center, SIP trunking). Manage incident response, vendor escalations, telecom carrier relationships, voice recording, E911 services, trading turrets, CDR analysis, and platform observability (Splunk). Support Teams Meetings and perform weekend/off-hours maintenance while improving documentation and knowledge-sharing.

Lead design, delivery, and operational support of enterprise Unified Communications platforms (Webex Calling, Contact Center), voice recording, SIP trunks, trading turret systems, E911, and Teams meetings. Own incident and vendor escalation, monitor platform health with Splunk, manage CDRs, coordinate telecom providers, and support off-hours maintenance while improving documentation and knowledge sharing.

Lead design, delivery, and operational support for enterprise Unified Communications (Webex Calling, Contact Center), voice recording, trading turrets, SIP trunks, E911, and Microsoft Teams; manage incidents, vendor escalations, telecom provider relationships, monitoring (Splunk), CDR analysis, and weekend/off-hours maintenance while improving documentation and knowledge sharing.

Lead design, delivery, and operational support for enterprise UC platforms including Webex Calling, Webex Contact Center, voice recording, SIP trunking, and trading turrets. Own incident and vendor escalation, manage CDRs and observability with Splunk, coordinate with carriers, support E911 services and Teams Meetings, and work off-hours as needed.

Senior UC Engineer responsible for design, delivery, and operational support of enterprise Unified Communications platforms across the Americas. Manages Cisco Webex Calling, Webex Contact Center, voice recording, trading turret (IPC Connexus), SIP trunking, Red Sky E911, Microsoft Teams, Splunk-based observability, CDR analysis, incident management, and vendor escalations. Supports weekend/off-hours maintenance and drives documentation and knowledge sharing.

Lead design, delivery, and operational support for enterprise Unified Communications platforms (Webex Calling, Webex Contact Center), voice recording, SIP trunks, trading turrets, and E911. Manage incidents and vendor escalations (Cisco, carriers), monitor systems with Splunk, analyze CDRs for reporting and compliance, support Microsoft Teams Meetings, and provide weekend/off-hours support. Drive documentation and knowledge-sharing to improve platform reliability and reduce tribal knowledge.

Develop, maintain, and troubleshoot cloud-based stateful IVR applications. Integrate IVR with internal services, configure application logic using SQL, implement operational improvements, collaborate with project teams and stakeholders, and participate in initiatives to improve call steering and IVR architecture for high-quality customer voice experiences.

Lead the design and development of secure customer contact center solutions using AWS and GenAI technologies, integrating enterprise systems and enhancing user experience.