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Lead design and architecture of Genesys Cloud CX contact center solutions, translating business requirements into scalable, secure, high-performance designs. Define technical roadmaps, oversee CRM/WFM/analytics integrations, guide engineering teams, and ensure SIP/SBC, security, compliance, availability, and performance requirements are met.

The Project Manager will coordinate project activities, manage budgets, lead teams, maintain project documentation, and ensure effective communication with stakeholders.

Develop, maintain, and improve cloud-based stateful IVR applications using Java and Spring. Integrate IVR with internal services, configure application logic via SQL, monitor and troubleshoot contact center systems, implement operational improvements, and collaborate with project teams and stakeholders to deliver reliable, high-quality IVR experiences.

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.

The Executive Assistant will support the Chief Revenue Officer and the executive team by managing schedules, coordinating communications, and ensuring alignment with organizational goals.

Manage and grow strategic enterprise accounts, drive multi-year revenue growth, build executive relationships, and identify transformation opportunities.

Design, develop, test, and maintain enterprise-grade Java backend systems and Spring Boot microservices. Build and enhance REST APIs, integrate with internal authentication, optimize performance and scalability, contribute to large-scale data pipelines, write automated tests, troubleshoot production issues, and collaborate with product, QA, and DevOps in Agile processes.

Design, build, and optimize Amazon Connect contact center solutions: contact flows, IVR, routing, Lambda integrations with DynamoDB/S3/CloudWatch, CRM and third-party integrations, conversational AI, CI/CD and IaC automation, troubleshooting, and stakeholder collaboration.

Provide administrative support to Project and Program Managers: maintain documentation, coordinate meetings, take minutes, track action items, prepare reports/presentations, facilitate cross-team communication, and build small scripts/tools (data processing, dashboards, automations) to support PMO workflows.

The Genesys Cloud Architect leads the architecture of cloud-based contact center solutions, aligning technical vision with business goals, and mentoring engineering teams.