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The Principal Genesys Cloud PS Consultant will lead the design and implementation of multi-channel customer experience solutions, providing technical consultancy and managing Genesys Cloud environments for enterprise clients.

Lead the design and implementation of Genesys Cloud solutions, serving as the primary technical consultant for complex multi-channel customer experience platforms.

Lead the design and implementation of advanced customer experience platforms using Genesys Cloud. Manage complex contact center solutions and act as a key technical consultant for stakeholders.

The Principal Genesys Cloud PS Consultant will design and implement contact center solutions, lead initiatives, analyze technical challenges, and serve as the key technical contact with expertise in Genesys technologies.

The Senior PS Consultant will design and deliver cloud contact center solutions, focusing on Talkdesk, while serving as the primary technical contact for clients and stakeholders.

Execute high-volume, personalized multi-channel outbound prospecting to VP/Director-level contacts, build and manage outreach sequences in Apollo, research accounts to craft tailored messaging, map decision-makers, qualify leads against ICP, and hand off Sales Qualified Leads to Account Executives while continuously optimizing outreach performance.

Drive high-volume, personalized outbound prospecting (email, LinkedIn, phone) to VP/Director-level targets, build multi-step sequences in Apollo, research accounts, qualify leads to SQLs, map decision-makers, and hand off opportunities to Account Executives.

Lead client management for managed services to drive renewals, upsells, and net revenue retention. Build playbooks, coach a client management team, foster C-level relationships, manage risk, and align customer strategies with delivery, product, and finance.

Lead client management to drive renewals, expansion, and net revenue retention for managed services. Build playbooks, execute upsell/cross-sell tied to adoption and executive alignment, manage risks, and lead a high-performing client team while aligning cross-functionally to deliver measurable business results.

Lead client management and growth for managed services, owning renewals, expansions, net revenue retention, and churn reduction. Design playbooks, drive upsell/cross-sell tied to adoption and executive alignment, coach a high-performing team, manage stakeholder engagement and risks, and collaborate cross-functionally to align customer strategies with delivery, product, and financial goals.