Top Tech Jobs & Startup Jobs

Design, build, and maintain Python-based backend microservices for a real-time AI-powered voice platform. Implement and integrate REST APIs, real-time voice pipelines (SIP/WebRTC/LiveKit), third-party systems (CRM, calendars), and deploy/operate services on AWS. Containerize with Docker, maintain CI/CD pipelines, and collaborate across AI, frontend, and DevOps teams.

Design, develop, test, and maintain enterprise-grade Java backend systems and Spring Boot microservices. Build and enhance REST APIs, integrate with internal authentication, optimize performance and scalability, contribute to large-scale data pipelines, write automated tests, troubleshoot production issues, and collaborate with product, QA, and DevOps in Agile processes.

Design, build, and optimize Amazon Connect contact center solutions: contact flows, IVR, routing, Lambda integrations with DynamoDB/S3/CloudWatch, CRM and third-party integrations, conversational AI, CI/CD and IaC automation, troubleshooting, and stakeholder collaboration.

Define architectural visions for products and platforms, evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native and distributed systems. Establish engineering standards, assess technical risks, guide modernization, support complex technical decisions, collaborate with stakeholders, mentor engineering leaders, and contribute to product roadmaps and DevOps practices. The role is fully remote.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.

Lead pre-sales solution design for enterprise clients: gather requirements, produce technical proposals, high-level designs, cost estimates, statements of work, and support sales and delivery teams across CX and non-CX domains.

Lead full-stack development using Ruby on Rails and React, design scalable REST/GraphQL APIs, integrate front-end and back-end components, collaborate with product/design/stakeholders, evaluate technical approaches, drive feature delivery, and improve performance and processes across the product lifecycle.

Support and maintain AWS-based contact center (Amazon Connect) environments. Build and enhance monitoring and observability using Splunk, CloudWatch, and Zabbix; troubleshoot production incidents; perform root cause analysis; create dashboards and automation; collaborate with developers, architects, and vendors to improve reliability.

The Genesys Cloud Architect will design, develop, and oversee cloud contact center solutions, ensuring they align with business goals and maintain high performance and security standards. The role includes mentoring teams and integrating various platforms for seamless customer experiences.

The Genesys Cloud Architect leads the architecture of cloud-based contact center solutions, aligning technical vision with business goals, and mentoring engineering teams.