The Solution Engineer partners with Sales, Account Management, and enterprise customers to design observability solutions, conduct technical discovery and POCs, lead onboarding, and resolve complex cloud infrastructure issues. Responsibilities include architecture reviews, telemetry and infrastructure audits, automated integration workflows, adoption analysis, technical enablement, and identifying upsell opportunities. The role focuses on cloud architectures, log, metric, and trace pipelines, OpenTelemetry, and agentic AI deployments.