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Provide Tier 1 IT service desk support for DTRA classified and unclassified systems: act as first point of contact, triage and resolve incidents, meet SLA/AQL targets, document tickets in Remedy/ServiceNow, follow ITSM/ITIL processes, perform deskside and remote support, create KB articles, and support hardware/software and account access.

Design, maintain, and optimize Elastic Stack data pipelines for cybersecurity telemetry. Ingest, parse, transform, validate, and enrich high-volume logs/events; map to ECS, support dashboards, alerts, threat detection, incident response, and compliance; document schemas and governance; automate and troubleshoot ingestion and performance issues using scripting and Git-based practices.