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Leads optimization of H&M US digital customer journeys by analyzing customer behavior and performance data, developing business cases and ROI frameworks, prioritizing digital improvements, and influencing global product roadmaps. Partners with Product, UX, Analytics, Development, Marketing, and Commercial teams to define requirements, deliver customer-centric experiences, and improve engagement, conversion, retention, and commercial performance.

Develop U.S.-focused copy, messaging, and content strategy across retail stores, digital marketing, email, push, and SMS channels. Adapt global brand voice for U.S. consumers, create in-store and product storytelling copy, collaborate with content, marketing, retail, and visual merchandising teams, and maintain U.S. copy style guides and messaging libraries.

Develop and implement procurement strategies across sales markets, manage sourcing, contracts, supplier performance, audits, KPIs, procurement tools, and vendor partnerships. The role supports Construction and Facilities teams, drafts procurement documentation with Legal, provides procurement expertise and training, and ensures compliance, cost efficiency, service quality, and supplier readiness across an international, matrix organization.

The Sales Advisor is responsible for providing excellent customer service, guiding customers through the store, promoting products, and maintaining store presentation and operational standards.

As a Sales Advisor, you will provide excellent customer service, promote products, and maintain store presentation while contributing to sales targets and a positive brand image.

Provide excellent customer service and actively sell H&M products by guiding customers, promoting loyalty and sustainability initiatives, and using fashion knowledge. Perform retail operations including garment refill and care, visual merchandising, checkout and fitting-room duties, stock replenishment, and support OMNI services. Work collaboratively with the store team to meet sales targets and maintain store standards.

Provide excellent in-store customer service and sell H&M products by guiding customers, promoting loyalty and sustainability initiatives, maintaining merchandise presentation and stock levels, operating tills and fitting rooms, and supporting store opening/closing and visual/operational standards.

As a Sales Advisor at H&M, you'll provide exceptional customer service, guide customers through the store, promote products, and maintain store presentation while working collaboratively with your team.

As a Sales Advisor at H&M, you will provide excellent customer service, promote products, and maintain a tidy store environment. You'll engage with customers, stay updated on fashion trends, and cooperate with your team to improve sales and customer experiences.

As a Sales Advisor, you'll provide excellent customer service, guide customers through the store, actively sell products, and maintain store presentation.