Drives post-signature use-case ideation and intake for enterprise SaaS accounts. Coordinates discovery, governance timelines, documentation, and delivery handoffs across clients and internal teams. Tracks product requests, maintains Salesforce and use-case records, and provides continuity throughout implementation. Translates data integration and technical requirements for business and IT stakeholders while managing multiple concurrent workstreams and escalating scope or business-case decisions appropriately.

Lead end-to-end delivery of AI-first B2B SaaS product initiatives: write PRDs, define LLM-based features, run customer discovery, own vendor integrations, present roadmaps to execs, query data to validate decisions, and align distributed Engineering, Customer Success, Sales, and AI/ML teams.