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As an Operations Manager II, you will oversee daily operations, manage teams, ensure compliance with KPIs, and drive process improvements for the New York market.

Own product support incidents from detection through resolution, including impact assessment, stakeholder communication, monitoring alerts, post-mortems, and backlog contributions. Troubleshoot issues escalated by customer support, run intermediate SQL queries, conduct basic API tests with Postman, create KPI and trend reports, support Agile user-story development, and participate in on-call rotations.

Lead the Tech Enablement function supporting B2B operations and Smart Fridges. Manage an engineer, set technical priorities, build internal tools and automations, oversee IoT hardware and embedded Linux software, and scale fleet deployment and reliability. Own integrations, cloud operations, security, incident response, documentation, and operational readiness while collaborating with Product, Engineering, Sales, Healthcare, CX, and external vendors.

Own product analytics for CookUnity’s marketplace, analyzing discovery, conversion, ordering, retention, customer behavior, and marketplace economics. Design and interpret experiments, define metrics and guardrails, build dashboards, validate instrumentation, and translate ambiguous product questions into actionable recommendations. Partner closely with Product, Design, Engineering, User Research, and business teams to guide decisions and improve customer experience, repeat ordering, and sustainable marketplace performance.

Own lifecycle marketing strategy, retention, subscriber engagement, experimentation, and customer lifetime value growth. Develop segmentation, personalization, and coordinated email, SMS, push, and in-app journeys. Lead roadmap prioritization, performance reviews, testing, and cross-functional alignment with Product, Data, Brand, Portfolio, and Engineering. Guide Braze execution, automation, AI adoption, and scalable CRM delivery while presenting recommendations to senior stakeholders.

Coordinates People Operations programs including compliance, HRIS data integrity, onboarding, employee lifecycle changes, benefits, leave administration, recruiting support, events, and employee engagement initiatives. Provides guidance on employment documentation, supports audits and workers’ compensation processes, manages employee inquiries, and improves internal workflows. Requires strong communication, organization, autonomy, and bilingual Spanish-English capability.

Coordinates meal deliveries by working across multiple platforms and departments to ensure timely fulfillment. The role requires computer skills, physical ability to lift up to 50 pounds and push or pull up to 200 pounds, prolonged standing, and working in temperature-controlled environments. Previous logistics or project management experience and Spanish fluency are preferred.

Supervise daily logistics handoffs from fulfillment to last-mile delivery, ensuring routes are assigned, loaded, dispatched, and completed on time. Lead shift teams, monitor performance metrics, resolve driver and integration issues, coordinate pickup schedules with 3PL partners, manage route coverage, and complete operational audits and reports. The role requires bilingual English and Spanish communication, warehouse mobility, and the ability to work flexible shifts in cold-storage environments.

Conduct full-cycle recruiting for Product, Technology, Engineering, Data, and senior leadership roles across the U.S. and Canada. Responsibilities include sourcing active and passive candidates, advising hiring managers, managing candidate experience, leading interview debriefs, supporting employer branding, using recruiting technology, and tracking funnel performance. The role requires strong stakeholder partnership, strategic sourcing expertise, and success in fast-paced, high-growth environments.

Build and deploy AI-powered tools and workflows across performance marketing, creative production, CRM, landing pages, growth operations, and product growth. Automate analysis, personalization, content generation, campaign activation, reporting, and conversion optimization. Integrate LLM APIs, marketing platforms, data pipelines, and orchestration tools while mentoring growth teams on AI adoption and partnering cross-functionally to deliver production-grade solutions.