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Own the managed services business, including P&L, recurring revenue, retention, gross margin, client relationships, and commercial growth. Lead service operations and client success across U.S. and LATAM teams, improve the client lifecycle from onboarding through renewal, ensure security and delivery standards, guide AI-enabled operational improvements, and prioritize the AMP platform roadmap with Product. Build and retain leadership talent, manage complex client and commercial decisions, and partner with the CEO, CRO, CISO, and executive peers.

Leads Atmosera’s Client Success organization for managed services clients, owning retention, renewals, expansion, executive relationships, client health, value realization, and risk management. Builds and scales the Client Success Framework, improves onboarding and renewal governance, aligns Sales, Operations, Security, Professional Services, Finance, and Microsoft stakeholders, and develops Client Success Managers and Technical Client Success Managers. The role requires strong recurring-revenue, technical, financial, and cross-functional leadership expertise.

Leads a technical client operations team supporting managed cloud services. Responsibilities include hiring, coaching, workforce and capacity planning, 24x7 coverage, ticket and incident management, service quality, documentation, compliance, and continuous improvement. The manager partners with Client Success, Professional Services, Security Operations, and Compliance to improve operational performance, client experience, automation, scalability, and team capability.

Manage and support customer Azure environments, including networking, firewalls, monitoring, virtual machines, disaster recovery, and security controls. Troubleshoot escalated incidents, administer Windows and Linux systems, configure Hyper-V and VMware, and support compliance requirements. Develop Azure infrastructure through PowerShell, Bicep, CI/CD, and Infrastructure as Code. Maintain documentation, train users, communicate with clients, perform quality checks, and participate in an on-call rotation.

The Senior Client Executive will negotiate and close new business, build client relationships, and manage the sales cycle focusing on cloud-based solutions.

As a Client Executive, you will drive sales of Azure Operations Services, develop market strategies, and maintain relationships with Microsoft representatives to generate business opportunities and deliver client value.