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Leads client-facing technology and infrastructure projects from handoff through closeout. Responsibilities include planning, scheduling, milestone and dependency management, stakeholder coordination, status reporting, risk and scope management, resource tracking, client communication, approvals, documentation, and project delivery improvements. The role manages multiple concurrent engagements across technical teams while maintaining alignment with scope, budgeted hours, timelines, and client expectations.

Supports early-career technical talent through daily coaching, ticket-queue guidance, performance feedback, training, and readiness evaluations. Reviews technical work, manages escalations as learning opportunities, identifies recurring skill gaps, and develops documentation and learning resources. Partners with Talent Development leadership to improve internship frameworks and create repeatable onboarding and development practices for engineers.

Provides remote and onsite IT support across client environments, managing tickets, troubleshooting Windows and workplace technology, administering Microsoft 365, Active Directory, endpoint management, networking, virtualization, and security tools. The role documents solutions, follows change-control and security standards, escalates complex issues, communicates with users and technical teams, and supports onsite infrastructure projects throughout the San Francisco Bay Area.

Complete a 90-day hands-on IT training program focused on user support, troubleshooting, ticket management, documentation, Microsoft technologies, networking, and systems administration. Provide supervised remote and onsite support, develop client-service and communication skills, and demonstrate technical growth. The role is onsite in New York and may involve travel to client locations. Successful trainees may advance toward an Intern or Junior Systems Engineer position.

Leads technical onboarding and infrastructure, cloud, networking, cybersecurity, and technology transformation projects for clients. Assesses environments, designs and implements secure solutions, develops technical plans, manages risks, troubleshoots complex issues, and communicates with stakeholders. The role also provides technical escalation support, mentors engineers, improves implementation efficiency through automation and documentation, and delivers client-facing guidance across project lifecycles.

Provides dedicated onsite IT support for client users, troubleshooting Windows, Microsoft Office, Microsoft 365, endpoint, identity, and workplace technology issues. Manages support tickets, performs basic systems administration, documents resolutions, follows security and change-control standards, and escalates complex issues. The role requires strong customer service, communication, organization, and technical follow-through in a client-facing environment, with periodic travel to other Chicago-area client locations and occasional physical handling of equipment.

Provides 100% onsite technical support for client users in Austin. Responsibilities include resolving tickets, troubleshooting Windows, Microsoft 365, endpoint, networking, virtualization, security, and infrastructure issues; administering Active Directory and Windows Server; documenting resolutions; following change-control and security standards; and collaborating on escalations and technical initiatives.

The Systems Engineer will provide onsite IT support, manage tickets, maintain documentation, and ensure adherence to change control procedures.

Provide onsite and remote IT support for client users and infrastructure across NYC area. Troubleshoot desktops, software, hardware, mobile devices, and connectivity; use ticketing systems; maintain documentation; follow change-control and client policies; escalate to senior engineers when needed.

The Systems Engineer will provide IT support services, manage support queries through a ticketing system, and maintain documentation while adhering to strict procedures.