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Manage relationships with assigned organizations to design and deploy promotional schedules that drive retention and activity. Serve as primary contact between clients and Arrow, coordinate with sales and e-gaming leadership, ensure legal compliance, support new deployments, track timelines, identify risks/opportunities, and contribute to process improvements and marketing/CRM initiatives.

Lead development and execution of a retail loyalty/rewards program to increase visitation and retention. Design reward promotions, monthly/quarterly prize programs, analyze customer data for insights, collaborate cross-functionally, measure program effectiveness, and manage a marketing team to optimize engagement.

Serve as a strategic partner to the President, drive execution of priorities, capture and follow up on meeting action items, manage executive communications and logistics, prepare materials for leadership and Board meetings, handle confidential matters, support special projects, and build/lead a small executive support team over time.

Provide employment law advice and representation, draft and negotiate employment agreements, ensure compliance with federal and state labor laws, handle litigation and administrative hearings, conduct HR due diligence and workplace investigations, and develop policies and procedures.

Process and post customer payments, reconcile accounts receivable ledgers, prepare daily cash sheets, handle credit card transactions, resolve invoice discrepancies with customers and internal teams, support collections and audit recordkeeping, document processes, and assist the Director of Shared Services.

Provide remote and on-site technical support for Arrow e-gaming equipment: diagnose and resolve hardware/software issues, log and dispatch service calls in Salesforce, assist with configuration, testing, installations, training, and documentation. Maintain high customer satisfaction and participate in after-hours support rotation.

Open general application inviting candidates across functions (manufacturing, engineering, operations, finance, technology, sales, marketing, supply chain, customer support, etc.). Submit resume with preferred work location(s). Applicants with strong matches will be contacted. Conditional offers require a hair drug test. No unsolicited agency resumes.

Manage assigned e-gaming accounts by developing and deploying promotional schedules, liaising with organization and e-gaming leadership, supporting deployments, ensuring compliance, driving satisfaction, identifying risks/opportunities, and improving processes while managing timelines and budgets.

Ensure the company complies with gaming regulations by monitoring risks, providing guidance and training, integrating affiliate compliance, distributing materials, conducting investigations, and advising stakeholders while collaborating on compliance projects.

Analyze game performance across dimensions (game type, venue, state, device, day), publish quarterly gameplay reports, identify player behavior trends, collaborate with account teams, visualize data with Tableau/Power BI/SAP, and recommend data-driven improvements to boost engagement and revenue.