Customer Success Manager - eGaming, Lima, OH

Posted 2 Days Ago
Be an Early Applicant
Lima, OH, USA
In-Office
Mid level
Gaming
The Role
Manage assigned e-gaming accounts by developing and deploying promotional schedules, liaising with organization and e-gaming leadership, supporting deployments, ensuring compliance, driving satisfaction, identifying risks/opportunities, and improving processes while managing timelines and budgets.
Summary Generated by Built In

Description


Join the Fun at Arrow International!

Arrow International is the world’s #1 maker of charitable gaming products, from pull tabs and bingo paper to cutting-edge electronic gaming systems. Our products power entertainment in social and gaming venues around the globe—and we’re growing fast!

We're building a winning culture that’s all about teamwork, passion, and innovation. At Arrow, you’re not just another employee, you’re part of a high-performing team that’s redefining fun and giving back to communities. We believe in rewarding your hard work with profit-sharing, 401(k) matching, great benefits, and paid time off including a bonus week every July!

If you're looking for a career that’s exciting, meaningful, and full of opportunity, Arrow is the place to be.

Position: Account Manager

Position Summary
The Account Managers will take responsibility for the development and implementation of promotion schedules designed to encourage retention and activity. You’ll work closely together with the Sales and E-Gaming Management team to manage relationships with organization leaders within your assigned market.

Requirements

 Primary Roles and Responsibilities

  • Liaise with Organization leadership, E-Gaming leadership, and other managers to understand promotion and organizational goals
  • Take part in the development of promotional and marketing strategies
  • You will be the main point of contact between the organization and Arrow International
  • Develop promotions including deals to encourage target market engagement
  • Organize and strategize to ensure promotions are deployed effectively
  • Work within budgetary constraints to ensure an efficient and effective promotional offering
  • Ensure compliance with any legal restraints related to promotion
  • Ensure organization satisfaction through understanding and communicating issues effectively and resolving them promptly
  • Support new deployments as a point of contact alongside the sales team
  • Assist in development and implementation of process improvement plans
  • Identify risks and opportunities of additional deployments
  • Effectively manage timelines and schedules across multiple organizations

Requirements

Experience and Education

  • Highly organized and ability to adapt quickly to changing priorities
  • Understanding of gaming industry, knowledge around gaming KPIs & targets a plus
  • Strong business acumen, specifically in written communication & explanation of important details to internal & external audiences
  • Good organizational skills, strong eye for detail
  • Ambitious and eager to learn with a focus on and interest in marketing, content, CRM operations and communication
  • Outstanding collaborator and enjoy jugging multiple priorities
  • Eager to drive continuous improvement, flexible to challenge issues/opportunities
  • Can-do attitude, enthusiasm, energy, and inner motivation to take actions to achieve goals beyond what is required

Diversity and Inclusion Statement

At Arrow International, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that embracing our differences makes us stronger, more innovative, and better positioned to serve our communities. We are proud to be an equal opportunity employer and strive to create an environment where everyone feels welcome, supported, and empowered to succeed.

Equal Opportunity Statement

Arrow International is an equal opportunity employer. We recruit, hire, train, and promote individuals in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical or mental disability—except where such disability prevents performance of essential job functions and cannot be reasonably accommodated in accordance with applicable laws.

Americans with Disabilities Act (ADA) Statement

Arrow International is committed to complying with the spirit and requirements of the Americans with Disabilities Act (ADA). If you require a reasonable accommodation to complete an application, participate in the interview process, undergo any pre-employment testing, or otherwise take part in the employee selection process, please contact us at [email protected].

#INDS&S

Skills Required

  • Highly organized and ability to adapt quickly to changing priorities
  • Understanding of gaming industry and knowledge of gaming KPIs and targets
  • Strong business acumen with excellent written communication and ability to explain details to internal and external audiences
  • Good organizational skills and strong eye for detail
  • Interest in marketing, content, CRM operations and communication
  • Ability to collaborate effectively and juggle multiple priorities
  • Drive for continuous improvement and flexibility to address issues and opportunities
  • Can-do attitude, enthusiasm, energy, and self-motivation to exceed goals
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Cleveland, OH
253 Employees
Year Founded: 1967

What We Do

Founded in 1967, Arrow is the world’s largest manufacturer and distributor of charitable gaming products, including pull tabs, electronic pull tabs, bingo products and electronic bingo devices for charitable gaming. Headquartered in Cleveland, Ohio, Arrow has approximately 1,200 employees across four manufacturing facilities and a network of 60+ distribution facilities. Arrow International rewards bright, original thinking, hardworking team players through career advancement, witnessed by our impressively long-tenured team. Many of our team members have over 20 years of service with Arrow! We are proud to share our success and have one of the highest rated profit-sharing programs in the country. Arrow has made a significant contribution to our profit sharing plan every year since the program began in 1978. We constantly reinvest in our business through acquisitions, facility expansion, state of the art technology, new product development and, most importantly – our best-in-class team! For more information, please visit www.arrowinternational.com

Similar Jobs

Jellyfish Logo Jellyfish

Customer Success Manager

Big Data • Cloud • Productivity • Software • Database • Analytics • Automation
Remote or Hybrid
United States
225 Employees
150K-170K Annually

Superhuman Logo Superhuman

Senior Customer Success Manager

Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Remote or Hybrid
2 Locations
1500 Employees
145K-241K Annually

ServiceTitan Logo ServiceTitan

Customer Success Manager

Artificial Intelligence • Cloud • Fintech • Machine Learning • Mobile • Software
Remote or Hybrid
US
2760 Employees
87K-139K Annually

Kaltura Logo Kaltura

Strategic Partnerships Manager

Cloud • Edtech • Marketing Tech • Software
Remote or Hybrid
United States
730 Employees

Similar Companies Hiring

DraftKings Thumbnail
Digital Media • Gaming • Information Technology • Software • Sports • Esports • Big Data Analytics
Boston, MA
6400 Employees
bet365 Thumbnail
Digital Media • Gaming • Software • Esports • Automation
Denver, Colorado
10000 Employees
ARB Interactive Thumbnail
Gaming • Software
Miami, Florida
175 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account