Leads a six-person North America SDR team, owning coaching, hiring, onboarding, performance, prospecting quality, pipeline generation, metrics, and territory decisions. Develops outbound sales craft, messaging, qualification, and discovery standards while implementing AI-assisted sales development tools and workflows. Partners with sales, field marketing, and demand generation teams, builds repeatable ramp materials, and presents performance and improvement plans to leadership. The role requires hands-on outbound sales experience, SDR management, strong communication, AI-tool judgment, and marketing technology curiosity.

The Revenue Operations Manager will enhance sales operations by managing deal structures, supporting sales planning, overseeing compensation, and employing AI for efficiency and analytics.

Provide end-to-end technical support and escalations for customers, troubleshoot and resolve issues, collaborate with R&D and product teams, maintain knowledge base, lead support improvements and internal readiness projects, and act as technical POC for VIP customers.