Provide reactive and proactive desktop, server, virtualization, and network support for SMB clients. Troubleshoot escalations, manage backups, deploy cloud and Office 365 solutions, lead small-to-medium projects, document tickets in ConnectWise, maintain client documentation in IT Glue, perform occasional on-site work and overnight travel, mentor junior engineers, and participate in on-call rotation.

Provide hands-on helpdesk and hardware support: configure desktops/laptops, assist with onsite installations, deploy and test IT systems, document processes, and support IT projects while learning common tools and troubleshooting.

Provide reactive and proactive desktop, server, and network support for SMB clients, handle escalations, lead small-to-medium IT projects, maintain backups and virtual environments, manage tickets in ConnectWise, document systems in IT Glue, and participate in on-call and onsite client visits.