IT Intern
Entre Technology Services provides exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming, and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day.
The Position:
We are seeking an enthusiastic and motivated Information Technology Intern to join our IT team. This internship will provide hands-on experience in a dynamic and fast-paced environment. The ideal candidate will assist with various IT-related tasks, including hardware configurations, basic helpdesk support, onsite installations, and project assistance. This is a great opportunity for someone looking to build their career in IT and gain exposure to a wide range of technologies.
Key Responsibilities:
- Assist in configuring hardware, including desktops, laptops, and peripherals.
- Provide basic helpdesk troubleshooting and support to internal staff for hardware and software issues.
- Participate in onsite installations of hardware and software.
- Aid in the setup, testing, and deployment of IT systems and devices.
- Assist in IT projects, including documenting processes, testing new technologies, and supporting implementation efforts.
- Perform routine IT tasks as assigned, ensuring smooth and efficient technology operations.
- Work with the team to identify areas for improvement and contribute to enhancing current systems and processes.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Basic understanding of computer hardware and software.
- Familiarity with operating systems such as Windows, macOS, and/or Linux.
- Strong problem-solving skills and ability to troubleshoot common IT issues.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Eagerness to learn new technologies and gain hands-on experience.
- Prior internship or volunteer experience in IT support is a plus but not required.
Requirements:
- Ability to lift 50+ pounds
- Must have a valid driver’s license, insurance, and reliable transportation
- Legal authorization to work in the U.S.
- High School Diploma or GED
Desired Experience:
- Desktop Support: 1+ years (Preferred)
- Customer Service: 1+ years (Preferred)
- Technical support in a production IT environment(s), preferably in multi-site environments: 1 year (Preferred)
- Mac, NinjaOne, ConnectWise, Sophos & Unifi experience a plus
Skills Required
- Currently pursuing a degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Basic understanding of computer hardware and software
- Familiarity with Windows, macOS, and/or Linux
- Strong problem-solving skills and ability to troubleshoot common IT issues
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Eagerness to learn new technologies and gain hands-on experience
- Ability to lift more than 50 pounds
- Valid driver’s license, insurance, and reliable transportation
- Legal authorization to work in the United States
- High school diploma or GED
- Prior IT support internship or volunteer experience
- One or more years of desktop support experience
- One or more years of customer service experience
- One year of technical support experience in a production or multi-site IT environment
- Experience with Mac, NinjaOne, ConnectWise, Sophos, or Unifi
What We Do
Entre is a technology services company that provides computer and technology support, managed services, and consulting. We specialize in networks with 5-100+ users. Most of our clients are small businesses and organizations that aren’t large enough to have an internal IT Department. We focus on two core principles: Keeping our prices fair and reasonable, and Responding quickly to our client’s needs. Entre has been providing technology services to Montana and the Rocky Mountain region for over 30 years. We have locations in Billings, Bozeman, Helena, Great Falls, and Missoula. Entre has over 30 employees on staff that include: Microsoft Certified engineers, Office 365 specialists, and computer education consultants. You can outsource your whole IT operation to us, bring us in for a consultation, or call us for routine and emergency support. We are a certified partner for Microsoft, VMware, Dell and other top tier technology vendors. Entre has the expertise and experience to assist in the selection, implementation, and support of computer technology and integrated information systems. We are accustomed to providing these technical resources in a primary or complementary role including special outsourcing arrangements.
