Lead Midland site operations and facility ownership, manage and develop technical field teams, enforce safety/OSHA standards, oversee equipment lifecycle and workshop execution, support deployments and escalations, and coordinate with HQ and cross-functional stakeholders.

Lead and operate the end-to-end customer support organization for drone systems, managing Level 3 engineers and an outsourced Level 1/2 partner. Own KPIs, SLAs, escalations, support automation/AI roadmap, quality audits, staffing, on-call coverage, vendor contracts, and knowledgebase documentation. Act as primary escalation for critical technical incidents and collaborate cross-functionally with Field Ops, R&D, Product, Commercial, and Safety.