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The Director of Customer Technical Support leads a global technical support team, focusing on mentorship, operational excellence, and strategic collaboration to enhance client support and experience.

This entry-level role involves providing technical support and service to customers, troubleshooting issues, and assisting with internal operations and documentation.

Manage a portfolio of customer accounts to drive satisfaction, retention, and growth. Support onboarding, adoption, renewals, and identify upsell/cross-sell opportunities while collaborating with Sales, Customer Success, Product, and internal teams. Maintain account documentation, conduct customer meetings, and use feedback and data to improve account health.

Develop and maintain labor market taxonomies and classifications; analyze large unstructured datasets to identify patterns; integrate taxonomies with data models; support data governance, migration, and cross-functional projects; monitor taxonomy best practices and contribute to data quality and consistency.