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The Customer Success Associate will ensure client satisfaction with Lightcast products by building relationships, onboarding clients, analyzing data, and coordinating training sessions. They will serve as the main contact for clients, address inquiries, and collaborate with cross-functional teams to enhance service delivery and client experiences.

The Account Manager II is responsible for establishing strong relationships with clients, driving revenue through renewals, cross-sells, and upsells. They ensure customer success by setting goals, coordinating onboarding, and measuring account health while engaging clients regularly to enhance usage of products and services.

This position invites candidates to join Lightcast's talent network by submitting their resumes, allowing potential matches for current or future opportunities within the company. The role emphasizes a commitment to diversity and equal opportunity in the workplace.

As a Contracts Specialist, you will manage the contract lifecycle, draft and review contracts, ensure compliance with regulations, and collaborate with Sales and Customer Support teams. You will provide insights on contractual risks and monitor compliance throughout the process.

As a Channel Sales Manager, you will drive revenue growth through HR Technology channel partners by developing sales strategies, managing partner relationships, and achieving sales targets. Responsibilities include training partners, conducting market analysis, and collaborating with internal teams to enhance partner engagement and performance metrics reporting.

The Customer Success Manager will develop customer relationships to promote retention and loyalty, guide customers through onboarding, monitor customer health, and drive upselling and renewals while providing training and support throughout the customer lifecycle.

The Customer Success Manager (CSM) plays a critical role in developing customer relationships, ensuring customer satisfaction, and driving customer success outcomes. Responsibilities include customer onboarding, relationship management, success planning, issue resolution, upselling, and advocating for customers. The role requires 3+ years of experience in customer success, account management, or a similar role, along with skills in data analysis, customer management, and sales techniques.