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Provides remote technical support to ECRS customers by troubleshooting software and hardware issues, managing support tickets, identifying bugs and trends, installing hardware, coordinating on-site support, documenting resolutions, and completing replacement orders. The role requires strong customer service, root-cause analysis, PC repair knowledge, communication skills, and quarterly on-call availability.

Manages customer implementations and Point-of-Sale rollouts from contract handoff through project closure. Coordinates Sales, Deployment, Support, Services, Development, Marketing, inventory, customers, and onsite or remote resources. Responsibilities include creating project plans, tracking issues and deadlines, coordinating equipment staging, managing phased multi-store installations, supporting product enhancement estimates, scheduling resources, facilitating customer meetings, and conducting post-implementation reviews.

Manages configuration, onboarding, troubleshooting, escalation support, and technical integrations for ECRS loyalty and promotions products. Supports customer records, segmentation, APIs, digital coupon platforms, reporting, documentation, beta testing, and after-hours incident triage. Serves as a subject-matter expert for customers, sales engagements, webinars, and product initiatives while maintaining SLAs and security practices.

Develops, customizes, tests, debugs, and maintains software applications for retail automation. Responsibilities include database design, SQL development, application testing and validation, performance improvements, documentation, customer and cross-functional consultation, and resolving hardware-software interface issues. The role requires Java proficiency, web and mobile development knowledge, REST API experience, and familiarity with relational databases.

Researches, designs, develops, trains, and deploys computer vision and machine learning models. Builds and maintains ML software, testing and validation processes, and documentation. Applies image and video processing, deep learning, and computer vision techniques across edge and cloud-based platforms while improving existing applications and performance.

Develops profitable customer relationships through prospecting, lead qualification, presentations, negotiation, closing, account management, and quota achievement. The role maintains CRM opportunities, grows existing business, represents ECRS at trade shows and customer accounts, and promotes retail automation products. Travel to regional and national trade shows and assigned customers is required.