Supports Commercial and Sales Finance through recurring reporting, dashboard maintenance, revenue forecasting, variance analysis, pipeline tracking, and ad hoc financial analysis. The role reconciles and validates financial, sales, and operational data; prepares leadership reporting materials; supports opportunity reviews and credit checks; and collaborates with Sales, Operations, Accounting, and FP&A to improve reporting accuracy and efficiency.

Manages employee benefits administration, leave programs, compliance, reporting, vendor relationships, payroll reconciliations, open enrollment, renewals, and benefits integration during acquisitions. Administers ADP Workforce Now, supports ACA and regulatory filings, audits benefit data and invoices, and provides employee guidance on benefits and leave processes.

Supervise overnight client support and dispatch floor operations, manage team performance, resolve escalated client and officer issues, coordinate with vendors and internal departments, track service metrics, and improve operational processes. The role coaches support staff, serves as a subject matter expert, ensures timely issue resolution, and promotes accountability and service quality in an onsite, fast-paced environment.